Frequently Asked Questions

General Questions

 Annual Convention Questions

Membership Questions

Mobile App Questions

 

 
Where can I find member contact information?

TICA provides a list of all of our members in the Member Directory which can be found online or in our mobile application. This is a members-only benefit. Click here to find out more.

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What are your office hours?

Monday - Friday from 8:00 AM - 4:30 PM ET

Dates Closed in 2024 Holiday/Occasion
January 1 New Year's Day
January 15 Martin Luther King, Jr. Day
April 1 Easter (Observed)
May 27 Memorial Day
June 19 Juneteenth
July 4 Independence Day
September 2 Labor Day
November 11 Veteran's Day
November 28 Thanksgiving Day
November 29 Thanksgiving Friday
December 25 Christmas Day


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I just registered for the Annual Convention. Why can't I see my invoice?

Login to your profile. Then go to the invoices tab to view your invoice. If you do not see your invoice contact TICA Headquarters via email at [email protected].

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What comes with my registration?

 Registration tickets include the following:
  • Access to all convention educational sessions and retailer sessions
  • Access to the exhibit hall
  • Access to the attendee list with contact information 
  • Food and beverages at the social/food functions
  • Unlimited networking opportunities!

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Can I transfer my registration if I can no longer attend?

Yes! You may transfer your registration to someone else within your organization. The request must be made via email to [email protected] and include the following information:

  • Name
  • Job Title
  • Email
  • Phone
  • Any dietary needs / physical accommodations required

No one will be allowed in and out of the exhibit hall without a valid registrant badge.

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What do I do if I need to cancel?

All cancellation requests must be emailed to [email protected]. Refunds are subject to a 15% processing fee. No refunds will be made after TBD date. Hotel, airline, and rental car cancellations must be made by the registrant.

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Can Annual Convention attendees receive discounted hotel room rates? 

Yes. TICA attendees receive discounted group rates for Annual Conventions. Book your hotel for the 54th Annual Convention prior to registering to get $100 off! More information coming soon.

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When and where is the next Annual Convention?

TICA's 54th Annual Convention will be held October 31-November 1, 2024 at the JW Marriott San Antonio Hill Country Resort & Spa in San Antonio, TX

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How do I login to my member profile?

There is a Member Login button in the upper right corner of every TICA webpage. Click here to login.

If you have never received your login credentials, please contact TICA Headquarters via email at [email protected].

If your company is a member, and you do not have login credentials, please contact TICA Headquarters via email at [email protected].

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My username and password are not working. How do I reset my password?

If you have not received email instructions after clicking "Forgot your password", please check your spam/junk folder in your email. If you still haven't received the email, please contact TICA Headquarters via email at [email protected].

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I'm a member. Why do I not see member pricing for events?

Discounted member pricing is available for all active TICA members. Please make sure that you are logged in to your active membership profile to secure member rates.

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My profile has incorrect information. How can I update my profile?

TICA members may edit information on their profiles, including email, phone number, and address, by visiting My Profile and clicking the "Edit" button.

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Does a membership include multiple user profiles?

Yes! You can have multiple user profiles under a TICA company membership. If you would like to add additional employees to your membership, please send name, job title, email address, phone and address to [email protected].

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Where can I find my membership dues invoice/ receipt? 

Login to your profile. Then go to the invoices tab to view your invoice. If you do not see your invoice contact TICA Headquarters via email at [email protected].

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How do I download TICA's mobile app?

Search the App Store or Google Play store for "IAICDV" and click "Get" to download. 

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How do I activate my mobile app account? 

Follow these steps once the app is downloaded to your mobile device.

1. Open the app and locate the login button at the top right of the homepage

2. Use the email listed on your TICA profile to log in. 

3. Enter the 6-digit code that was sent to your email. If you do not receive the code within 5 minutes, check your spam/junk folder. 

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What email should I use to log in to the mobile app?

Use the email listed in your TICA Profile. If you are unsure which email to use, contact TICA Headquarters at [email protected].

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How do I update my directory listing or my company's directory listing? 

Please email your changes to TICA Headquarters at [email protected].

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Why is the member directory not showing up?

You must be logged in for the member directory to load properly. 

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Still have questions?

Contact us at [email protected].