Frequently Asked Questions

General Questions

Where can I find member contact information?
What are your office hours?

Annual Convention Questions

I just registered for the Annual Convention. Why can't I see my invoice?
What comes with my registration?
Can I transfer my registration if I can no longer attend?
What do I do if I need to cancel?
Can Annual Convention attendees receive discounted hotel room rates?
When and where is the next Annual Convention?

Membership Questions

How do I login to my member profile?
My username and password are not working. How do I reset my password?
I'm a member. Why do I not see member pricing for events?
My profile has incorrect information. How can I update my profile?
Does a membership include multiple user profiles?
Where can I find my membership dues invoice/ receipt?

Mobile App Questions

How do I download The Ice Cream Association's mobile app?
How do I activate my mobile app account?
What email should I use to log in to the mobile app?
How do I update my directory listing or my company's directory listing?
Why is the member directory not showing up?

Where can I find member contact information?

The Ice Cream Association provides a list of all of our members in the Member Directory, which can be found online or in our mobile application. This is a members-only benefit. Click here to find out more.

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What are your office hours?

Monday - Friday from 8:00 AM - 4:30 PM ET

Dates Closed in 2025	Holiday/Occasion
January 1	New Year's Day
January 20	Martin Luther King, Jr. Day
April 21	Easter (Observed)
May 26	Memorial Day
June 19	Juneteenth
July 4	Independence Day
September 1	Labor Day
November 11	Veteran's Day
November 27	Thanksgiving Day
November 28	Thanksgiving Friday
December 25	Christmas Day
December 26	Christmas Friday

I just registered for the Annual Convention. Why can't I see my invoice?

Registration does not open until late Spring 2025. To view open invoices, login to your profile. Then go to the invoices tab. If you do not see your invoice, contact [email protected].

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What comes with my registration?

Registration tickets include the following:

Access to all convention educational sessions and retailer sessions
Access to the exhibit hall
Access to the attendee list with contact information
Food and beverages at the social/food functions
Unlimited networking opportunities!

Can I transfer my registration if I can no longer attend?

Yes! You may transfer your registration to someone else within your organization. The request must be made via email to [email protected] and include the following information:

Name
Job Title
Email
Phone
Any dietary needs / physical accommodations required

No one will be allowed in and out of the exhibit hall without a valid registrant badge.

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What do I do if I need to cancel?

All cancellation requests must be emailed to [email protected]. Refunds are subject to a 15% processing fee. No refunds will be made after September 20, 2025. Hotel, airline, and rental car cancellations must be made by the registrant.

Can Annual Convention attendees receive discounted hotel room rates?

Yes. The Ice Cream Association attendees receive discounted group rates for Annual Conventions. Book your hotel for the Annual Convention prior to registering to get $100 off! More information will be available soon.

When and where is the next Annual Convention?

The Ice Cream Association 55^th Annual Convention will be held November 4-6, 2025 at The Wigwam in Phoenix, Arizona. Registration will open late Spring 2025.

How do I login to my member profile?

There is a Member Login button in the upper right corner of every webpage. Click here to login.

If you have never received your login credentials, please contact [email protected].

If your company is a member and you do not have login credentials, please contact [email protected].

My username and password are not working. How do I reset my password?

If you have not received email instructions after clicking "Forgot your password", please check your spam/junk folder in your email. If you still haven't received the email, please contact [email protected].

I'm a member. Why do I not see member pricing for events?

Discounted member pricing is available for all active members of The Ice Cream Association. Please make sure that you are logged in to your active membership profile to secure member rates.

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My profile has incorrect information. How can I update my profile?

The Ice Cream Association members may edit information on their profiles, including email, phone number, and address, by visiting My Profile and clicking the "Edit" button.

Does a membership include multiple user profiles?

Yes! You can have multiple user profiles under a company membership. If you would like to add additional employees to your membership, please send name, job title, email address, phone number, and address to [email protected].

Where can I find my membership dues invoice/receipt?

Login to your profile. Then go to the invoices tab to view your invoice. If you do not see your invoice, contact [email protected].

How do I download The Ice Cream Association's mobile app?

Search the App Store or Google Play store for "The Ice Cream Association" and click "Get" to download.

How do I activate my mobile app account?

Follow these steps once the app is downloaded to your mobile device.

1. Open the app and locate the login button at the top right of the homepage

2. Use the email listed on your TICA profile to log in.

3. Enter the 6-digit code that was sent to your email. If you do not receive the code within 5 minutes, check your spam/junk folder.

What email should I use to log in to the mobile app?

Use the email listed in your Profile. If you are unsure which email to use, contact [email protected].